Apprenticeships in Customer Service
People undertaking any form of customer service as part of their role, for example – sales, marketing, call centres, administration and training.
The Customer Service Apprenticeship is ideal for those who undertake customer service as part of their job role.
There are two levels to this qualification:
Intermediate Apprenticeship and the Advanced Apprenticeship. We typically recommend that people becoming apprentices start at level 2 and then progress to level 3, the Advanced Apprenticeship.
Intermediate Apprenticeship
Participants in the Intermediate Apprenticeship will achieve a number of qualifications:
Level 2 Certificate (NVQ) in Customer Service
Certificate in Customer Service Level 2
Key skill/Functional skill qualifications in Communication/English and Application of Number/Maths
Typically this qualification should be completed in 9-12 months.
Advanced Apprenticeship
Those taking part in the Advanced Apprenticeship also gain various qualifications:
Level 3 Diploma (NVQ) in Customer Service
Certificate in Customer Service Level 3
Key skill/Functional skill qualifications in Communication/English and Application of Number/Maths
Typically this qualification should be completed in 15-18 months.
