Customer Service
Hillingdon Training offers places funded by the Skills Funding Agency for the right candidate along with guaranteed employment positions and a full support programme.
Two qualification
levels are available:
Intermediate Apprenticeship and the Advanced Apprenticeship. We typically recommend that people becoming apprentices start at level 2 and then progress to level 3, the Advanced Apprenticeship.
Intermediate Apprenticeship
Participants in the Intermediate Apprenticeship will achieve a number of qualifications:
- Level 2 Certificate (NVQ) in Customer Service
- Certificate in Customer Service Level 2
- Key skill/Functional skill qualifications in Communication/English and Application of Number/Maths
The Intermediate Apprenticeship takes between 9 and 12 months to complete.
Advanced Apprenticeship
Those taking part in the Advanced Apprenticeship also gain various qualifications:
- Level 3 Diploma (NVQ) in Customer Service
- Certificate in Customer Service Level 3
- Key skill/Functional skill qualifications in Communication/English and Application of Number/Maths
The Advanced Apprenticeship takes 15-18 months to complete.
